Any sales task you can imagine.
Running an online shop is wise even in a post-pandemic world, and the first thing you need to do once your digital business starts gaining traction is hire an Virtual E-commerce Assistants. To a few business owners, this can sound like a reckless leap. After all, they’ve been running their business solo for quite some time. And besides, who needs help when one can squeeze all the tasks for a virtual assistant into an entire day?
Virtual E-commerce Assistants are a valuable support for customers browsing products in your store. They let you inexpensively improve customer service, improving user experience and site usability. As a busy e-commerce business owner, you may not have the time to reply to every request yourself. Hiring people to do this, on the other hand, is quite expensive, negatively impacting the ROI of your operations.
Plus, it would be hard to be able to serve every customer, 24/7, in all time-zones, even with a huge customer service team. Learn what e-commerce virtual assistants can do and how they affect your store’s usability.
What is Virtual E-commerce Assistants?
Virtual E-commerce Assistants are the resources that use machine learning and natural language processing to perform various tasks, including understanding user queries, providing them with relevant information, or even creating product descriptions.
For you, using Virtual E-commerce Assistants mean less manual work. For your customers, bots offer 24/7 customer service, improving the overall experience of your website.
What can virtual assistants do?
First, let’s see what else can Virtual E-commerce Assistants do for you and your business. In short, we talk about significant task automation, including:
- Product research
- Product description writing
- Image editing
- Product listing and optimisation
- Managing inventory
- Handling order processing
- Assistance in returns and exchanges