Any sales task you can imagine.
Job descriptions often combine billing and coding within a single position. However, they are technically two different job functions, each with its own responsibilities and tasks. Many medical offices will hire the same person to do both jobs, though larger facilities may divide the work into two separate positions—so it’s important to understand the difference between the two roles.
The Medical Coder
Medical coding is the act of taking a provider’s diagnostic and procedural notes and converting them into the correct codes for record-tracking and billing purposes. The codes are industry-standard alphanumeric combinations used to identify the services being provided and billed. This will require knowledge of the different codes used:
Current Procedural Terminology (CPT) – These codes are used to identify specific procedures and examinations performed.
International Classification of Diseases (ICD-10) – These classification codes are used for medical diagnoses.
Healthcare Common Procedure Coding System (HCPCS) – This system includes codes not covered in the previous two sets, such as codes for specific medical devices or supplies and non-physician services.
Each of these codes is used in insurance billing, and the coder must follow specific guidelines for proper use and placement in the billing software.
Codes may be entered as soon as the patient makes an appointment. There will be codes for the type of visit and the symptoms reported by the patient. Further codes will be applied for the symptoms observed by medical staff, tests and procedures performed, diagnoses, and treatments recommended.
Because the billing and coding processes are so intertwined, many medical offices hire coding and billing specialists with the training to perform both roles. While some larger facilities will hire separate teams to take care of the billing and coding, these individuals typically work very closely together to ensure the process is done correctly. The most important aspect is avoiding coding and billing errors so payments are collected in a timely manner.
Functions
- Lead Generation
- Cold Callers
- Appointment Setter
- General Sales Admin
- Sales Executive
- Tech Support
- Customer Support
Industries
PRICING
Simple And Flat.
Standard Plan
$ 12
/hour per person+$1000 one-time setup fee Minimum 40 hours per week contract
- Top 1% talent
- Free replacements
- No long contracts
- Sales training
- Account manager
- Staffed in 3 days
Book Free Demo
Team Plan
$ 10
/hour per person- Top 1% talent
- Free replacements
- No long contracts
- Custom pricing
- Sales training
- Account manager
- Staffed in 3 days
Book Free Demo
What sales tasks can your virtual assistant do?
Anything and everything.
Frequently Asked Question
iTech Digital’s Virtual Assistants in the medical and healthcare sector are trained to manage tasks such as appointment scheduling, patient communication, medical transcription, and other administrative duties tailored to the healthcare industry.
Yes, our Virtual Assistants undergo specialized training to familiarize themselves with medical terminology and industry-specific protocols. This ensures accurate and efficient handling of healthcare-related tasks.
We prioritize the security and confidentiality of patient data. Our Virtual Assistants adhere to strict data protection measures and comply with healthcare regulations, including HIPAA, to ensure the privacy and security of sensitive information.
Absolutely. iTech Digital’s Virtual Assistants are equipped to handle medical billing and coding tasks, helping streamline the financial aspects of your medical practice.
Communication channels include secure email, encrypted messaging, and video conferencing, ensuring a HIPAA-compliant environment for discussing patient-related matters.
Our Virtual Assistants are trained to adapt swiftly to the specific needs of medical practices. The onboarding process includes understanding your practice’s workflows and preferences to ensure a seamless integration.
Yes, we can match you with a Virtual Assistant who has expertise in your specific medical specialty. This ensures that the assistant is familiar with the terminology and nuances associated with your field.
Billing for healthcare-specific Virtual Assistant services is based on the complexity of tasks, the level of expertise required, and the agreed-upon pricing structure. We offer transparent billing to meet the unique needs of medical practices.
iTech Digital’s Virtual Assistants are trained to handle urgent situations and can prioritize tasks accordingly. Additionally, we establish clear communication protocols to ensure prompt response during emergencies.
Yes, our Virtual Assistants are well-versed in telemedicine support and can assist in coordinating virtual appointments, managing patient records, and facilitating remote patient communication, contributing to the efficiency of your healthcare services.