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Hire Experinced Virtual Automotive Repair Assistant

virtual assistant starting at $12/hr.

Any sales task you can imagine.

  • Automotive Knowledge

  • Strong Communication Skills

  • Excellent Listening Skills

  • Time Management

  • Versatility

What Is a virtual automotive service advisor or virtual automotive repair agent?

Virtual automotive service advisor or virtual automotive repair agent is a professional who act as the liaison between customers, service advisor and auto technicians who work on their vehicle. They identify the need for, sell and schedule service work. When taking your car in for a repair, this is often the first person you will come in contact with.

An experienced virtual service advisor will tell you that no two days on the job are the same. They complete a wide variety of tasks, from welcoming and assisting customers to managing quotes to working with technicians throughout the repair process.

Automotive Service Advisor Job Description:

  • Greet and develop an ongoing relationship with customers
  • Help customers care for and maintain their vehicles
  • Set up service appointments that align with the customer and technicians’ schedules
  • Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration
  • Support dealership goals for service by generating high sales of services and parts
  • Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs
  • Provide customers with information on part warranties and potential savings
  • Identify repeat repairs in customer’s best interest
  • Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer
  • Administer new and used vehicle warranty repairs in accordance with warranty specifications
  • Write and verify accurate repair orders and include supporting documentation
  • Supervise cleaning and preparation of new and used vehicles
  • Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup
  • Meet requirements of state and federal law for auto repair and consumer protection



Simple And Flat.

Standard Plan

$ 12

/hour per person
For small to medium size businesses that want to scale their operations.

+$1000 one-time setup fee Minimum 40 hours per week contract

  • Top 1% talent
  • Free replacements
  • No long contracts
  • Sales training
  • Account manager
  • Staffed in 3 days

Book Free Demo
Book free demo

Team Plan

$ 10

/hour per person
For enterprises that need scale, security and specialized services.

  • Top 1% talent
  • Free replacements
  • No long contracts
  • Custom pricing
  • Sales training
  • Account manager
  • Staffed in 3 days

Book Free Demo
Book free demo

What sales tasks can your virtual assistant do?

Anything and everything.

  • Setting Appointments
  • Closing Clients
  • Lead Generation
  • Cold Calling
  • CRM Management
  • Confirming Appointments
  • Follow Ups
  • Sending Contracts

iTech Digital invests in continuous training for Virtual Assistants, ensuring they stay updated on the latest automotive technologies and repair techniques through industry resources and educational materials.

Yes, Virtual Assistants can assist in coordinating warranty claims and follow-ups for automotive repairs, ensuring customers receive the necessary support in case of covered issues.

Virtual Assistants actively manage customer satisfaction and feedback, collecting valuable insights to enhance the quality of automotive repair services and contributing to ongoing improvement.

Absolutely. Virtual Assistants can explain technical jargon and repair details in a clear and understandable manner to customers, ensuring transparency and facilitating better-informed decisions.

iTech Digital has established procedures for handling customer dissatisfaction. Virtual Assistants can assist in addressing concerns by coordinating with service providers and facilitating resolutions to ensure customer satisfaction.

Yes, Virtual Assistants can provide guidance on finding reputable mechanics or automotive repair professionals in a specific geographic area, considering factors such as certifications and customer reviews.

Payments are typically processed through secure channels. iTech Digital ensures the secure handling of payment information during automotive repair services, employing encryption and secure protocols.

Yes, Virtual Assistants can assist in obtaining price quotes for automotive repairs from multiple service providers, facilitating easy comparison for customers to make informed decisions.

iTech Digital has protocols for handling such situations. Virtual Assistants can explore options, including recommending specialized facilities or coordinating with relevant providers to meet specific vehicle needs.

Certainly. Virtual Assistants can assist in scheduling routine maintenance reminders for customers, helping them stay on top of essential tasks to ensure the longevity and optimal performance of their vehicles.