Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.



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Email Support

Does your organization receive thousands of emails from customers that go unnoticed and unanswered? Well then, outsourcing your email support function can help you minimize the abandon ratio to a major extent and in responding to those email queries received from customers with a quick turnaround time. When you outsource email support services, you can not only save time but also concentrate more on your organization’s core competencies.

iTech Digital, a pioneer in outsourcing has been providing a wide range of professional services that cater to varied industries. We have over 18 years of experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf.

By outsourcing non voice support services to iTech Digital, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

How we work?

Creation of database – We will first create a knowledge database of your customer’s frequently asked questions. This database would be created after discussing your customers’ common requirements in detail.

Regular updation of database – This database would be regularly updated based on our customers’ interactions with potential customers.

Apart from this, our team would be given in-depth training on our customer’s services, products, and processes. This in-depth training equips our team to reply to email queries with accurate, clear, and complete answers. By answering accurately there are fewer follow-ups and increased customer satisfaction.

The important of providing customers with email support services

If your organization is looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries. Fast and accurate replies to emails can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups.

When you use auto-response acknowledgements, the customer's questions are not accurately answered and your customer also loses his/ her trust in your organization. Your organization might also being losing a large volume of potential customers, due to the lack of efficient email support services.

Offshoring email support services to an experienced service provider can help you to efficiently tackle these issues and benefit from increased customer satisfaction. iTech Digital can help you gain prospective customers and increased customer satisfaction by providing accurate answers to email queries. Outsourcing non voice support services to iTech Digital can help you save on manpower and costs, while seeing an increase in your revenue.