Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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engitech@oceanthemes.net

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Inbound Services

What is an inbound call center service?

The service provider takes the calls for a business or organization

Inbound call center services include customer support call answering and handling, and typically involve:

  • Order processing
  • Dispatch services
  • Help desk services

Inbound call centers field incoming calls that tend to come from existing customers with issues or questions about a product or service

What is inbound call handling?

Inbound call handling occurs when call center agents pick up the phone and deal with the request, complaint, or question of the customer.

 

How to choose the right inbound call center service provider

When it comes to choosing a vendor, you need to ensure you’re partnering with a high-quality inbound call center service provider. Look into these criteria:

  • Solution maturity – Consider how long the provider has been operating, as this will enable you to determine how experienced they are, to prevent compromising on quality.
  • Industry-specific effectiveness – How effective is their solution in regard to your industry? Does their support team have adequate knowledge and experience?
  • Cost – Ensure you balance the costs with the quality of their product and support. Note that opting for the cheapest solution might mean compromising on quality.
  • Technology – Make sure you’re well-acquainted with their call center software and its features before making a purchase.
 
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Flexible Pricing Plans

We help businesses elevate their value through Inbound calls Services,

Basic

  • Script writing
  • 100 Email 100 email sends
  • Summary report
  • 1 day
  • 50 inbound calls
  • 50 call backs
    • Choose Plan
Choose Plan

Economy

  • Script writing
  • 100 Email 100 email sends
  • Summary report
  • 2 days
  • 100 inbound calls
  • 50 call backs
    • Choose Plan
Choose Plan

Premium

  • Script writing
  • 100 Email 100 email sends
  • Summary report
  • 3 days
  • 150 inbound calls
  • 50 call backs
    • Choose Plan
Choose Plan
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Benefits of having an inbound call center

Whether you’re operating a small business or a large-scale enterprise, your business and your customers can benefit greatly from you having your own inbound call center. Apart from providing your audience with a way to get in contact with professional business representatives, offering inbound call center services can yield a number of advantages.

The benefits of providing inbound call center services include:

  • Superior customer experiences – One of your main business goals likely revolves around delivering exceptional customer experiences. Inbound call center services are what allow you to be there for your customers when they need you. 

    Whether they have questions, concerns, or complaints, ensuring your call center reps are equipped with the tools and knowledge they need to provide efficient customer service is guaranteed to improve customer experience.
  • Increased sales – Sure, inbound call center services are focused on customer support. But providing prospects with a way to speak directly to customer service agents plays a role in improving sales.

    As consumer expectations shift, having informed people on hand to converse with customers in a friendly manner is a great way to build trust and to launch or promote new products. 
  • Improved business efficiency and productivity – Dedicating an entire team of knowledgeable people to handling inbound call center services can help your sales and marketing teams to streamline business operations, freeing up their time to focus on more complicated tasks.

    Call center software can further improve productivity and call handling efficiency with performance-enhancing features like advanced call routing, virtual receptionists, and more.
  • You can win back lost customers – Losing customers along the way is just part of the process. Inbound call center activities like customer surveys and proactive outreach can help you to understand why they left in the first place while providing a way to win them back.