What is an inbound call center service?
The service provider takes the calls for a business or organization
Inbound call center services include customer support call answering and handling, and typically involve:
- Order processing
- Dispatch services
- Help desk services
Inbound call centers field incoming calls that tend to come from existing customers with issues or questions about a product or service
What is inbound call handling?
Inbound call handling occurs when call center agents pick up the phone and deal with the request, complaint, or question of the customer.