technical Outbound Services
In most companies, tech support is broken up into levels. In most cases, the higher the level, the more complex the problem is. Many customers never need to advance past level 1.Level 1 tech support is the first point of contact for a service request, via telephone, email, ticket, or live chat. iTech Digital Outsourced Technical Support Call Center solution can pre-qualify and troubleshoot your customers’ problems/issues 24 hours and 7 days. With iTech Digital level 1 tech support service, the majority of your end-customers/end-users now have access to technical support without using your organization’s expensive level 2 and 3 technical support resources. Make it simple, level 1 technical support helps your organization drastically reduce payroll expenses for in-house Level 2 and 3, technical support representatives. Outsourced technical support, also allows you to avoid expanding into a larger facility and purchasing the equipment necessary for operating your own tech support center. While you will still need workspace and equipment for your level 2 and 3 tech support teams, those teams are generally smaller than a level 1 team because they’re not needed to handle as many problems. By reducing your tech support staff to only level 2 and 3 agents, you greatly reduce your expenses.
Our very own iTech Digital Contact Center offers a superb Outsourced Technical Support Call Center that can successfully filter help desk calls to provide tier 1 tech support as well as hardware and software troubleshooting – such as password resets browser cache and data clearing, basic product installation or troubleshooting information, and ticket routing. Our outsourced tech support team can successfully gather and analyze customer information – including information on their issues – to determine the most effective solutions to their issues; furthermore,
16+ Years Experience in Outsourced Technical Support Call Center Services
Appliance Tech Support / Application Tech Support / B2B Software / Cloud-based Software Tech Support / Consumer Electronics / General Tech Support / IPTV System Support / ISO and Android App Support / Security Monitoring / Server Monitoring / Small Electronics Tech Support / Smart Device Tech support / Trouble Ticket Management / VoIP System Support In addition to technical support assistance in the above areas, we are always expanding and learning new fields; no matter what industry your business is in, we can successfully train our support team to support your unique needs and technical support system. We promise to incorporate your own training materials into our own training so as to ensure that all agents understand your specific needs, terms, and systems.